Covid-19 contacts

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Contact the Covid-19 hotlines for health queries:

National hotline: 0800 029 999 
Provincial hotline: 021 928 4102
Toll-free hotline: 080 928 4102

Email: doh.dismed@westerncape.gov.za
WhatsApp "Hi" to 060 012 3456

All lines are operational 24/7

For general Covid-19 queries including offers of donations contact the Western Cape Government:

Call:    0860 142 142 (7:00am to 7:00pm)
SMS:    Send HELP to 31022 (standard rates)
Email:  service@westerncape.gov.za
Please call me: 079 769 1207

How do I lay a complaint against law enforcement?

Complaints against SAPS can be submitted to the Western Cape Police Ombudsman (WCPO):
Email: ombudsman@wcpo.gov.za
Or you can submit your complaint online at www.westerncape.gov.za/police-ombudsman

Complaints against the South African National Defence Force (SANDF) can be submitted to the Military Ombudsman:
Email: intake@milombud.org
Tel: 012 676 3800
Toll Free: 080 726 6283

Complaints against the Cape Town Metro Law Enforcement can be submitted to the Independent Police Investigative Directorate (IPID):
Email: WesternCape@ipid.gov.za
Tel: 021 941 4800
Website: www.ipid.gov.za

Inefficiencies or brutality related to Law Enforcement: RichardGavin.Bosman@capetown.gov.za

Other useful contact details:

South African Police Service: 08600 10111 or use the MySAPS app 
Emergency Services: 107 or use Vodacom’s Emergency Services App
Emergency Medical Service: 10177 or use Vodacom’s Emergency Services App
Military Ombudsman: email intake@milombud.org or call 080 726 6283
Law Enforcement: 021 480 7700 / 021 596 1999
Western Cape Liquor Authority: 021 204 9805

Covid-19 Essential contact list flyer