Frequently asked questions about accessing public services
Will any public facilities be open during Alert Level 4?
The following public places and premises will be closed during the Alert Level 4:
- Those where religious, cultural, sporting, entertainment, recreational, exhibitional, organisational or similar activities take place
- Those where goods other than essential goods are procured, acquired, disposed of or sold
- Public parks, sports grounds and fields, beaches or swimming pools
- Flea markets
- Fêtes and bazaars
- Night clubs
- Hotels, lodges, bed and breakfasts, ‘airbnbs’, timeshare facilities and resorts and guest houses, except if they are being used for foreign tourists who are confined to hotels, lodges and guest houses
- Private and public game reserves except if they are being used for foreign tourists who are confined to private and public game reserves
- Taverns and shebeens, or similar establishments
- Theatres and cinemas
Will vulnerable learners receive school meals during the lockdown period?
Children who are normally fed at school during term time as part of the school nutrition programme will receive meals in the weeks starting 6 April and 13 April. The education districts will work with the relevant schools to find the best possible way to implement this humanitarian plan for their school nutrition programme learners, based on the unique circumstances of the school and its learners. Schools will communicate the plan to their learners' parents.
This will not operate in the normal way where children eat at the school – they will be takeaway meals, for which the children will be asked to bring their own containers, and will ensure that there are measures in place to maintain social distancing. SAPS has been contacted to assist with patrolling around schools during the times when meals are distributed.
Will the Department of Agriculture’s Veterinary Export Certification Office still be open during the lockdown?
During the lockdown the Western Cape Department of Agriculture’s Veterinary Export Certification Office remains open during office hours.
Two veterinarians and four inspectors remain on duty to ensure that the inspection of export consignment and the issuing of health certificates continue. and our service to the export market is not disrupted.
Officials are not accepting physical meetings, however clients are requested to make enquiries electronically and to make applications via email at firstname.lastname@example.org.
While additional hygiene measures have been implemented at the Milnerton office, a further three veterinarians and one Chief Public Veterinarian Officer are on standby should the Milnerton office need to be quarantined and an alternative office has to be used.
After-hour services for inspections and attending to any export related emergencies will continue to be rendered.
Will Heritage Western Cape be accepting applications?
The Heritage Western Cape office will be closed and applicants can submit via email to email@example.com
How can I access the Provincial Archives as the reading room is closed to the public?
The Provincial Archives staff will continue attending to email enquiries from researchers. E-mail address: firstname.lastname@example.org
Will the Post Office be open during the lockdown?
Postal services and courier services will only be available for the transport of medical products.
Will Community Policing Forum (CPF) AGMs take place during the lockdown?
During the lockdown Community Policing Forum Electoral Annual General Meetings will not take place.
Is the Youth Safety Religious Project (YSRP) continuing during the lockdown?
The YSRP will not run during the lockdown.
Can I apply for a liquor license during the lockdown?
No liquor may be sold during the lockdown by on-consumption or off-consumption premises. Additionally, restaurants will be closed during the lockdown period.
Will Court Watching Briefs continue during the lockdown?
The directorate concluded all visits to police stations and courts on 18 March 2020 and will resume on instruction from the Head of Department for the Department of Community Safety. This is to avoid placing staff at risk and to minimise social contact.
Will the School Resource Officers (SRO) programme continue during the lockdown?
The SRO programme will continue, however, the department will liaise with the City of Cape Town and the Western Cape Education Department regarding the support provided to the SROs in terms of preventative measures.